Library: Comments & Suggestions & FAQs
Send Us Your Comments
Additionally, see FAQs below for responses to frequent questions.
Library Services and Resources FAQs
Borrowing materials (Loan Periods)
Interlibrary Loan FAQ
Reserves FAQ for Students
Reserves FAQ for Faculty
Troubleshooting FAQ for Off Campus Access
Pilot Scholars: Authors FAQ
UP Library Search FAQ
Library Building FAQ
The short answer is maybe. This is a really smart building. All the HVAC is on a computerized system that we mere mortals can only pretend to understand. (Think HAL from the movie 2001: A Space Odyssey which you should check out from our media collection if you haven’t seen it). There are thermostats that give the appearance of being adjustable but really the adjustable range is only 3-4 degrees. Bottom line: alert/complain/whine to us at the main floor service desk and we’ll pass that info on to our Hal-like person in the Physical Plant. Chances are we’ve already complained ourselves so will welcome the validation. As their schedule allows, they will make an adjustment on the main computer controller and hopefully the climate will improve.
Food & Drink
Only if you share with the library staff - particularly if cookies are included….
Seriously - yes, with qualifications. Our goal is to balance the “comfort” needs of our library users against our responsibility to keep the building and collection clean and safe from damage.
The big message: use common sense.
Here are some suggestions:
- Always have drinks in spill-proof containers in all areas of the Library.
- Packaged food is generally ok, open plates of food not so much because the “mess potential” is so much greater
- Don’t even think about bringing soup into the library. We have sniffer dogs and will find you.
Another factor to consider: smells are really bothersome to some people. So if choosing between TUNA or CHICKEN before visiting the library, pick chicken. Always.
Think of the library as pristine woodland and practice “no trace” food and drink consumption. Clean up after yourself.
A little known fact is that library staff HATE being food police. In our dreams, library users act responsibly, clean up after themselves and give us no reason to invoke a bunch of restrictive food policies.
The Clark Library is now open 117 hours a week. In Spring 2014, the Library extended its hours by opening earlier at 7:00am (M - F) and closing later at 2:00am (Su - Th). During the Midnight – 2:00am period students need a valid UP ID card to enter the building.
Noise is a relative thing, so we have a Noise Policy. A pin dropping might sound like nothing to one person while it makes another person sit bolt upright. We strive for some middle ground by creating a really quiet space on the lower floor for those who need total quiet for focus. The other two floors have collaborative and public services spaces, so it’s not realistic to expect total quiet, although you might find quiet spots in the far corners of those floors.
If you’re comfortable with it, ask the noise makers if they would mind talking a little more quietly. Most of the time people will respond in a reasonable way and life is good. But if that seems too confrontational, let the Service Desk staff know about this problem and they’ll intervene on your behalf without “blowing your cover.” We’ve even had people let us know there was a problem by using the chat on our web page or by calling us on their cell phone. Whatever works best for you.
We do want to be sure that the lower floor remains quiet and will do our best to support this goal.
The study rooms are POPULAR. We doubled the number and still they are full almost constantly in the evening. Try to think ahead about when you might want a study room – you can book up to a month in advance. Otherwise our advice is to head for the next best thing: one of the collaborative areas on the main and upper floors. Ask at the Service Desk if they know of other options that might be available.
Yes, you can ask them to give up the room. Study room reservations are only valid for a group (defined as more than one person). If you believe a room to be occupied by only one person and aren’t comfortable asking them directly, let us know at the main floor service desk and we’ll speak to them.
Ask for help at the Service Desk. You can also check out markers for the white boards at the service desk as well as Mac adapters and a DVD player if you’d like to view a DVD.
You are welcome to use the Digital Lab iMacs for your academic work, including working on a paper. The Digital Lab has 7 iMacs with the full suite of Office programs and SPSS statistics software, as well as printing through the Papercut system.
The Digital Lab is also a teaching space for a variety of classes and workshops each semester. These sessions take precedence over other use. Signs are put out on those days indicating the times when the computers are not available.